Flight attendant careers offer an accessible, steady field filled with lots of potential for adventure . These facets attract about 90,500 employed attendants.
Preparing for the interview is absolutely crucial for your success. If you are caught by surprise, you may reveal something you didn’t really want to share just because you didn’t have any example ready. This could jeopardize your chances of getting the job.
If you’ve already done your homework about what to say at the interview, knowing what not to say gives you an additional edge.
As a rule of thumb, keep the key requirements of the job – customer service, teamwork, a personable approach and the ability to work under pressure , in sight at all times.
Much of the cabin crew interview process naturally focuses on you and your personality. If a potential employer asks about your hobbies, avoid mentioning anything that might hamper your job performance during a layover -don’t mention that you enjoy drinking, partying or staying out late. Keep the conversation conservative, hobbies such as travel, reading, sightseeing and languages reflect better on you. Don’t underplay your experience with children or foreign languages. Even if you don’t have kids and don’t speak more than one language, simply avoid speaking negatively of children and indicate your willingness and interest in learning new languages as you go.
Don’t stray far from the topic at hand. Although the interviewer is interested in your personality, keep the job in sight. When speaking of your experience, limit the talk to skills that affect your performance as a flight attendant. For instance, there’s no need to talk about your landscaping skills, but mentioning customer service awards and citing specific situations in which you stayed cool under pressure, worked well with a team or solved problems on the fly shows that you have the tools needed to succeed in the cabin. Don’t criticize the company’s policies or practices, and never bad-mouth or speak ill of past employers. Instead, put a positive spin on your experiences and view tough jobs as valuable lessons.
As a flight attendant, you’ll likely receive basic benefits such as health, retirement and incentives for working holidays and odd hours, but the specific nature of the job includes benefits that vary per employer. Although the offered allowance for meals and accommodations may pique your interest and you may have questions about whether the airline provides uniforms and baggage, save your questions for later in the hiring process.
Avoid bringing up salary, incentive pay, allowance, insurance, sick leave or other benefits until you’ve been hired or until the employer broaches the subject. This faux pas puts your focus in the wrong place. Rather than putting perks or money first, show the interviewer that your first priority is what your can offer the airline and its passengers.
In general, don’t make statements that are ill-informed – do your research about the airline beforehand. Know facts such as what sort of planes it flies, what its customer service policies are, who the competing airlines are and any recent business news making the rounds. If the interviewer asks you where you see yourself in the future, don’t think in the short term.
Instead, express your interest in staying with the company for the long haul and focus on your desire to move on to positions of greater responsibility, such as cabin service supervisor, customer service manager or cabin service director. Use common sense and avoid swear words or any sort of lewd conversation or mundane complaints about your day. And remember, this is a job that requires you to put on a pleasant public face. Above all, never lie to an interviewer, even if lying scores you the job, it’s likely to come back and haunt you down the line.